Returns & Exchanges
Christmas Returns: Over Christmas, we extend our Returns period – giving you plenty of time to return any gifts that aren't quite right. Anything purchased between 14 November and 7 December can be returned by 4 January. For anything purchased after 7 December, the normal 28 day returns policy applies.We offer Free Returns for all customers in the United Kingdom only.
UK Returns: Please use the following returns portal link to acquire your label and find your local drop off point:
Swimwear Returns: Please do not return swimwear to our warehouse using the DPD returns label. Swimwear is to be returned to a separate location, please email our customer service for your free returns label: email@example.com
All other international returns need to be posted back to us at the customers' expense, quoting your order number to the address below:Myla Returns
Amethyst Group Limited
Customers have 28 days from date of receipt to return your item for a full refund. Items should be returned unused and with all Myla labels still attached. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused. Briefs and Swimwear should be tried on over underwear, without removing the protective adhesive strip. Returns will not be accepted if this strip has been removed or if items are soiled and will be sent back to the customer.
We do not offer exchanges during SALE periods.
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty. If your item is faulty when you receive it, you can return it for a refund within 28 days from the date you received it. If you have owned your item for longer than this, then please contact our Customer Services team and we will try to help where we can.