Returns & Exchanges
*Given the current situation in relation to Covid-19 our website remains open for orders and currently the warehouse is operating as normal with all worldwide deliveries unaffected by current events. We are continuing to implement social distancing recommendations and the highest hygiene measures in preparation of all orders.
If you are experiencing any difficulty with DPD free returns (UK only) you can alternatively return via the Post Office, keeping your receipt for us to reimburse you the postage on our return. Refunds will be processed as normal when we receive your items.
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We offer Free Returns for all customers in the United Kingdom only – please return your order back to us using the returns note and instructions in your original shipment. All other international returns need to be posted back to us at the customers' expense, quoting your Order Number. If you didn't receive a returns label, please email us or contact us on social and we will send you one to print at home.Myla Returns
Amethyst Group Limited
Customers have 28 days from date of receipt to return your item for a full refund. Items should be returned unused and with all Myla labels still attached. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused. Briefs and Swimwear should be tried on over underwear, without removing the protective adhesive strip. Returns will not be accepted if this strip has been removed or if items are soiled and will be sent back to the customer.
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty. If your item is faulty when you receive it, you can return it for a refund within 28 days from the date you received it. If you have owned your item for longer than this, then please contact our Customer Services team and we will try to help where we can.