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Returns & Exchanges

Returns

We offer Free Returns for all customers in the United Kingdom only.

UK Lingerie & Nightwear Returns: Please use the following returns portal link to acquire your label and find your local drop off point:

Myla DPD Returns Portal >

Swimwear Returns: Please do not return swimwear to our warehouse using the DPD returns label. Swimwear is to be returned to a separate location, please email our customer service for your free returns label: info@myla.com

All other international returns need to be posted back to us at the customers' expense, quoting your order number to the address below:

Myla Returns
Amethyst Group Limited
Lodge Road
Staplehurst
Kent
TN12 0QW
United Kingdom

 

Customers have 28 days from date of receipt to return your item for a full refund. Items should be returned unused and with all Myla labels still attached. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused. Briefs and Swimwear should be tried on over underwear, without removing the protective adhesive strip. Returns will not be accepted if this strip has been removed or if items are soiled and will be sent back to the customer.

 

Exchanges

We do not offer exchanges during SALE periods.

 

Faulty Goods

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty. If your item is faulty when you receive it, you can return it for a refund within 28 days from the date you received it. If you have owned your item for longer than this, then please contact our Customer Services team and we will try to help where we can.