Delivery & Shipping

 

*Given the current situation in relation to Covid-19 and following Government advice, we have temporarily closed our Head Office, Concessions and Boutique for the health and safety of our staff, customers and community.

Our Website remains open for orders and our warehouse is operating as normal with all worldwide deliveries unaffected by current events, however we are working with a limited team so some orders may take a little longer than usual. We are continuing to implement social distancing recommendations and the highest hygiene measures in preparation of all orders.

DPD Pickup Shop Network

To comply with the Government's advice, customers won't be able to drop off their parcels at a shop, divert their parcels to a shop in-flight or collect their parcels from their local shop.

DPD Contact free delivery

Our couriers DPD, have added contact free delivery process, recognising that some people may be self-isolating and unable to open their door to receive parcels. Customers can download the DPD app and set their delivery preferences to leave in a safe place or if they don't have the DPD app they can select Leave Safe in their in-flight options. Customers can leave a note on their front door telling us where to leave their parcel and our drivers will take a photo.

For Returns & Refund information, click here >

 

DESTINATION

DELIVERY

COST

RETURNS

CARRIER

UK

2-3 Working Days

£5   (Orders over £150 Free)

FREE

 

DPD

EUROPE

2-3 Working Days

£15  (Orders over £200 Free)

FREE

 

DPD

USA

3-5 Working Days

£20  (Orders over £250 Free)

N/A

 

DHL

REST OF WORLD

3-5 Working Days

£20  (Orders over £250 Free)

N/A

 

DHL

 *Unfortunately we currently do not ship to Russia.

 

Receiving an order

Your order will be delivered during business hours (8am – 6pm, Monday – Friday). Our delivery time starts from the moment an order is accepted and will include a 24 hour period where your items will be processed and dispatched by our warehouse. During Sale and busy times this period may be extended to 48 hours due to the volume of orders.

 

Tracking an order

As soon as your order has been dispatched you will receive an email with the tracking number. Your order will be shipped with our nominated carrier confirmed in this email.

 

Failed Delivery Procedure

If no one is available to accept and sign for the parcel the carrier will leave a failed delivery notification. Failed deliveries will be returned to sender after two weeks and Myla will process as a Return.

 

Returns

We offer Free Returns for all customers in the United Kingdom – please send back using the returns note in your original shipment. All other returns need to be posted back to the below address quoting your Order Number.

Myla Returns
Amethyst Group Limited
Lodge Road
Staplehurst
Kent
TN12 0QW
United Kingdom

 

You have 28 days from date of receipt to return your item for a full refund. Items should be returned unused and with all Myla labels still attached. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused. Briefs and Swimwear should be tried on over underwear, without removing the protective adhesive strip. Returns will not be accepted if this strip has been removed or if items are soiled and will be sent back to the customer. For more information, click here >

 

Faulty Goods

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty. If your item is faulty when you receive it, you can return it for a refund within 28 days from the date you received it. If you have owned your item for longer than this, and certainly over 6 months, then please contact Customer Services.