Delivery & Shipping

 

*ARE YOU IN THE EU? Currently our EU prices have been reduced as all shipments to the EU are  being despatched on a 'Delivered Duty Unpaid' basis and may be subject to import duties and taxes once your order reaches the designated country. *UK orders and all international orders remain unaffected*. Before you order please keep in mind that, due to Brexit, currently each EU country is now charging different rates of import duty from 20-100% plus a handling fee, while the transitional period is ironed out. Unfortunately, we have no control over these rates and therefore would like to ensure you are aware that costs may be incurred. We are working on rectifying the situation as soon as possible. If you have already ordered and wish to cancel your order, please contact us within 24 hours of placing your order at info@myla.com or please contact your relevant authority for more information on the rates.

*Given the current situation in relation to Covid-19 our website remains open for orders and our warehouse is operating as normal with all worldwide deliveries unaffected by current events. We are continuing to implement social distancing recommendations and the highest hygiene measures in preparation of all orders.

To comply with the Government's advice, customers won't be able to drop off their parcels at a shop, divert their parcels to a shop in-flight or collect their parcels from their local shop. Our UK couriers DPD, have added contact free delivery process, recognising that some people may be self-isolating and unable to open their door to receive parcels. Customers can download the DPD app and set their delivery preferences to leave in a safe place or if they don't have the DPD app they can select Leave Safe in their in-flight options. Customers can leave a note on their front door telling us where to leave their parcel and our drivers will take a photo.

 

DESTINATION

DELIVERY

COST

RETURNS

CARRIER

UK

2-3 Working Days

£5   (Orders over £150 Free)

FREE

 

DPD

EUROPE

2-3 Working Days

£15  (Orders over £200 Free)

N/A

 

DPD

USA

3-5 Working Days

£20  (Orders over £250 Free)

N/A

 

DHL

REST OF WORLD

3-5 Working Days

£20  (Orders over £250 Free)

N/A

 

DHL

 *Unfortunately we currently do not ship to Russia.

 

Receiving an order

Your order will be delivered during business hours (8am – 6pm, Monday – Friday). Our delivery time starts from the moment an order is accepted and will include a 24 hour period where your items will be processed and dispatched by our warehouse. During Sale and busy times this period may be extended to 48 hours due to the volume of orders.

 

Tracking an order

As soon as your order has been dispatched you will receive an email with the tracking number. Your order will be shipped with our nominated carrier confirmed in this email.

 

Failed Delivery Procedure

If no one is available to accept and sign for the parcel the carrier will leave a failed delivery notification. Failed deliveries will be returned to sender after two weeks and Myla will process as a Return.

 

Customs, Taxes & Duties

All shipments outside the UK will be despatched on a Delivered Duty Unpaid basis and therefore may be subject to import duties and taxes once your order reaches the designated country. The customer will need to take responsibility for any costs of taxes and duties that may apply. Please contact your relevant authority for more information on the rates.

 

Returns

We offer Free Returns for all customers in the United Kingdom only – please return your order back to us using the returns note and instructions in your original shipment. All other international returns need to be posted back to us at the customers' expense, quoting your Order Number. If you didn't receive a returns label, please email us or contact us on social and we will send you one to print at home.

Myla Returns
Amethyst Group Limited
Lodge Road
Staplehurst
Kent
TN12 0QW
United Kingdom

 

You have 28 days from date of receipt to return your item for a full refund. Items should be returned unused and with all Myla labels still attached. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused. Briefs and Swimwear should be tried on over underwear, without removing the protective adhesive strip. Returns will not be accepted if this strip has been removed or if items are soiled and will be sent back to the customer. For more information, click here >

 

Faulty Goods

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty. If your item is faulty when you receive it, you can return it for a refund within 28 days from the date you received it. If you have owned your item for longer than this, and certainly over 6 months, then please contact Customer Services.