FAQ's

 

Can I cancel, add to, or edit my order after it has been placed?

When your order is placed, our warehouse begin to pack it right away to ensure it reaches you in good time. This means that it is unfortunately not possible to add to, amend or cancel an order once it has been placed. Your purchases can be returned for a refund or exchange within 14 days. If you have forgotten to purchase an item, you will need to place a secondary order.

 

Which carrier will deliver my order?

For full information, please see our Delivery page >

 

Where is my order?

When your order is dispatched, you’ll receive a confirmation email from us. This will inform you which carrier we have used to deliver your package, and of your tracking number. Please track your order directly with the carrier, either at DPD or DHL. If you have not received a confirmation email, or if tracking says the parcel has been delivered, please contact our Customer Services team, and they will resolve any issues.

 

This is a gift, how will it be packaged?

Unfortunately, gift wrapping is not available at this current time.

 

Will I need to pay import duties?

You may need to if you are based outside of the UK and EU. When your delivery reaches the country of destination, import duties and taxes are levied and payment of these are necessary to release your order from customs. We are unable to advise on rates as they vary according to country. Please consult your local post office services for more information.

 

How do I return an item?

*The last day for refunds to be processed is Friday 31st March, any returns received after this date will not be processed. *We can only accept returns by post to the below address. Returns are unable to be made at this address in person.

All returns should be posted back at the customers' expense, quoting your order number to the following address:

Myla Returns
Myla London, 1st Floor
87-89 Mortimer Street
London
W1W 7SW
United Kingdom

We strongly advise using a trackable method of postage from your local post office, any returns without a tracking number that are not received are not eligible for refund.

International customers must declare their package as BRITISH RETURNS for customs.

Customers have 14 days from date of receipt to return your item for a full refund. Items should be returned unused and with all Myla labels still attached. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused. Briefs and Swimwear should be tried on over underwear, without removing the protective adhesive strip. Returns received outside of our 14 day return period will be refused for refund and returned to the customer. Returns will also not be accepted if this strip has been removed or if items are soiled and will be sent back to the customer.

 

I’ve received a faulty or incorrect item?

If in the unlikely event that an item you have received is incorrect or faulty, we recommend you return the item at your earliest convenience, using the pre-paid returns labels and include a note requesting a replacement or the correct item. Please be assured you do not need to contact us before returning the item's.