Delivery & Shipping

 

DESTINATION

DELIVERY

COST

RETURNS

CARRIER

UK

2-3 Working Days

£5   (Orders over £150 Free)

FREE

 

DPD

EUROPE

2-3 Working Days

€18  (Orders over €230 Free)

N/A

 

DHL

USA

3-5 Working Days

$26  (Orders over $280 Free)

N/A

 

DHL

REST OF WORLD

3-5 Working Days

$26  (Orders over $280 Free)

N/A

 

DHL

      • USA - We are unable to process orders to the USA over $800Please place multiples orders if your shopping bag value exceeds $800 (USD).
      • EUROPE - Shipments to all countries in Europe are now being  despatched on a Delivered Duty Paid basis (DDP). If you are in any European country, the prices you see on our website now include all delivery duties.
      • Unfortunately, we currently do not ship to Russia.

     

    Receiving an order

    Your order will be delivered during business hours (8am – 6pm, Monday – Friday). Our delivery time starts from the moment an order is accepted and will include a 24 hour period where your items will be processed and dispatched by our warehouse. During Sale and busy times this period may be extended to 48 hours due to the volume of orders.

     

    Tracking an order

    As soon as your order has been dispatched you will receive an email with the tracking number. Your order will be shipped with our nominated carrier confirmed in this email.

     

    Failed Delivery Procedure

    If no one is available to accept and sign for the parcel the carrier will leave a failed delivery notification. Failed deliveries will be returned to sender after two weeks and Myla will process as a Return.

     

    Customs, Taxes & Duties

    All Shipments to the EU are now being despatched on a Delivered Duty Paid basis (DDP). If you are in any country of the EU, the prices you see on our website now include all delivery duties.

     

    Returns

    Our Christmas Returns Policy is now extended! Orders placed between 2nd of November and the 9th December are eligible for return up to the 6th of January. For orders placed after the 9th December please revert to our usual 28 days retruns policy.

    We offer Free Returns for all customers in the United Kingdom only.
    UK Returns: Please use the following returns portal link to acquire your label and find your local drop off point:

    Myla DPD Returns Portal >

    All other international returns need to be posted back to us at the customers' expense, quoting your order number to the address below:

    Myla Returns
    Amethyst Group Limited
    Lodge Road
    Staplehurst
    Kent
    TN12 0QW
    United Kingdom

     

    Customers have 28 days from date of receipt to return your item for a full refund. Items should be returned unused and with all Myla labels still attached. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused. Briefs and Swimwear should be tried on over underwear, without removing the protective adhesive strip. Returns will not be accepted if this strip has been removed or if items are soiled and will be sent back to the customer.

     

    Faulty Goods

    Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty. If your item is faulty when you receive it, you can return it for a refund within 28 days from the date you received it. If you have owned your item for longer than this, and certainly over 6 months, then please contact Customer Services.