Web Returns Policy

Myla will offer an exchange or refund on all lingerie, accessories and swimwear you are not perfectly happy with within 14 days of receipt, provided the goods are returned unworn, in perfect condition, and any seals attached to the product packaging remain unbroken. For hygiene reasons we are unable to accept returns or exchanges on any vibrating toys, pearl g-strings, cleavage enhancers, nipple tassels or personal care products, unless they are faulty and within the warranty of three months of the date of purchase.

All Myla products come with care instructions to help you keep them in pristine condition for as long as possible. For more detailed information have a look at our Care tips section.

Please note that all Myla toys have a limited warranty of three months.

Please note, during the christmas period Myla's policy for exchange will be extended to 14 working days from the 27th December.

How to Return Myla Goods

We believe you will be delighted with your purchases, but there may be occasions when you feel it is necessary to return an item. We aim to keep this process as simple as possible.

If for any reason you are unhappy with your goods, then simply return them in their original packaging within 14 days of dispatch and we will give you a full refund or replace the item (please note this does not apply to toys, pearl g-strings, cleavage enhancers, nipple tassels or personal care products).

Just fill in the reverse side of the invoice that came with your goods and your receipt, including details of :
- the product you are returning
- the reason you are returning it (you’ll find the relevant reason codes on the form)
- and mark clearly whether you would like a refund or an exchange
- If you do require a replacement please include the necessary details .

Pack this dispatch note along with the goods being returned into a parcel and send to:

Myla
Unit 12, Westside Centre
Stanway, Essex
CO3 8PH
United Kingdom

If you have any questions please do not hesitate to contact us.

We will return postage costs only on occasions when the goods are faulty.

Our lovely staff will process you return as quickly as possible and we aim to have any exchanged goods with you in 2-3 working days.

Please note the above process must be followed to ensure a refund is actioned.

Your statutory rights are not affected.