Use of Promotional CodesView icon

Each voucher code will have its own specific terms, for example when it is valid from and until, and what discount or offer it provides you. However, general terms for the use of voucher codes are:

  • They are not valid in conjunction with any other offer, discount, promotion or on sale/outlet or limited edition items
  • They cannot be used to purchase gift cards or gift vouchers
  • They are only available for your sole use and shouldn't be passed on to third parties
  • They are not valid in our stores or concessions
  • Promotional codes are valid for a year unless specifically stated.

In the instance that you find a code is not working on the website don't worry - it may be a technical glitch. Please call our Customer Services team on +44 (0)8448 736111, or email: services@myla.com as our friendly advisors will be able to help you.

Cancellation Rights (EU Only)View icon

You may cancel the contract between you and Myla without giving any reason 14 days from the date on which you physically receive the goods or on which our carrier indicates you physically receive the goods.

If you cancel within this time you will be refunded any payments made for products in full. You will also be refunded the cost of delivery EXCEPT for any supplementary costs, where you selected a delivery method or delivery time outside our standard delivery.

To notify us of your cancellation, Download your cancellation form

Alternatively, please write to us at services@myla.com providing your name, address, telephone number and email address, so that we may accurately, and promptly, process your cancellation. In either case, we will send you a cancellation acknowledgement.

You will be required to return your order to Myla, without delay, and in any event no later than 14 days from the day on which you tell us that you would like to cancel the contract, any products sent to you under any contract you have cancelled.

Please send the products to;


Courtaulds Distribution Centre,

Heanor Road,



DE75 7JT

United Kingdom

You will be responsible for paying the direct cost of returning the goods to us. We do not reimburse this cost. Please ensure that you use a traceable way to return the goods to us, such as Royal Mail Signed For. Please ensure you retain evidence of having sent the goods to us. The products must be in perfect condition, unused and in their original packaging. We reserve the right to deduct from the reimbursement an appropriate sum if the goods have lost value due to unnecessary handling (including without limitation wearing of the item beyond trying it on) by you.

We will make the reimbursement without undue delay and no later than:

(i) 14 days after the day we receive back the goods supplied; or

(ii) (if earlier) 14 days after the day you provided evidence that you have returned the goods.

IMPORTANT: we may withhold your reimbursement until we receive the goods back from you, or you have provided us with evidence that you have sent the goods back to us (whichever is the earlier).

Returns Policy (Change of Mind and Faulty Goods)View icon

Myla will offer an exchange or refund on all lingerie, accessories and swimwear if you are not perfectly happy within 14 days of receipt of purchase for UK orders and 20 days for orders outside the UK, provided the items are returned unworn, in perfect condition and any seals attached to the product packaging remain unbroken. For information regarding our returns policy please go to ourReturns Page

Payment And TaxesView icon

Please note that you will need to take responsibility for any import duties in your own country. We do, however, exclude UK taxes (currently at 20%), from all non UK and EU purchases. For information regarding deliveries please go to ourDelivery Page

Gift CardsView icon

Gift vouchers cannot be used to purchase gift vouchers and cannot be used in conjunction with any other offer.

1. This Myla Gift Voucher ("Gift Voucher") may be redeemed only on our website www.myla.com (“Website”) and not in any store or concession.

2. The Gift Voucher is redeemable on all full price and sale items.

3. The Gift Voucher can be redeemed in a single or in multiple transactions, up to its total value.

4. The value of the Gift Voucher is always calculated and redeemed in GBP Pound Sterling and no other currency.

5. The Gift Voucher consist of a card code and a card password, both of which must entered in the “gift voucher” section of the checkout for the appropriate discounted amount to be applied.

6. We do not refund, exchange for cash or vouchers this Gift Voucher. Balance may be applied to future purchases.

7. Keep your Gift Voucher safe: it cannot be replaced if lost, damaged or stolen.

8. The Gift Voucher will automatically expire one year after purchase when the remaining balance shall be forfeited.

Conformity of GoodsView icon

Myla takes every care to ensure that descriptions and specifications of its products within the website are correct. Whilst colour representation is a close representation we cannot accept responsibility for colour variation caused by computers and/or browsers

Legal InformationView icon

This is myla.com, a website operated by Lilestone Ltd ("us"). Your use of this website is subject to the following terms of use which you are deemed to accept by using this website.

1.Content Rights

The copyright and all other rights in the material on this website are owned by us or are included with the permission of the owner of the rights. As a visitor to this website, you may download a single copy of the material for your own private viewing purposes only. No copying or distribution for any commercial or business use is permitted without our prior written consent.

2.Information and Availability

We take care to ensure that the information on this website is accurate and complete. However, due to the inherent nature of the internet, errors, interruptions and delays may occur in the service at any time. Accordingly, this website is provided "As Is", without any warranties of any find as we do not accept liability arising from any inaccuracy or omission in the information or interruption in availability.

3. Links with Other Sites

On this website you may be offered automatic links to other websites. Whilst we hope you will be interested in those websites, you acknowledge that their owners may be independent from us and we do not endorse or accept responsibility for their content.

You may not include a link to our website or display the contents of our website surrounded or framed or otherwise surrounded by material not originating from us without our consent.

4. Myla Store

All transactions carried out from the Myla store are governed by our standard terms and conditions.

5. Other Promotions

From time to time we may include promotions or other offers on this website. Each such offer shall be subject to its own express terms and may not be available in all jurisdictions.

6. General

Nothing in these terms of use shall restrict or exclude any liability that we have to any party which cannot be excluded by law. These terms of use shall be governed by English law and the courts of England and Wales shall have exclusive jurisdiction over any disputes arising in relation with this website.

Registered addressViewicon

Myla is the trading name of Lilestone Ltd,registered office 100 New Bridge Street London EEC4V 6JA. Registered in England, No. 3970757, VAT registration No. 868 0445 02


To the fullest extent permitted by the law and except in respect of death or personal injury caused by negligence on the part of Myla, its directors or employees, Myla shall not be liable to you by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by negligence on the part of Myla, its directors, employees, agents or otherwise) which arise out of or in connection with the use of this website. The supply of the products or their use or resale by you, and the entire liability of Myla under or in connection with the contract shall not exceed the price of the products, except as expressly provided in these conditions. This does not affect your statutory rights.

We will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform any of our obligations in relation to the product ordered by you, if the delay or failure was due to any cause beyond our reasonable control. This does not affect your statutory rights.

Copyright and TrademarkViewicon

The contents of these pages (including pictures, designs, logos, photographs, written text and other material) are the copyright trademark or registered trademark of Myla or its content and technology providers or their respective owners. All rights reserved. The copying, modification, distribution, reproduction or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may: copy or print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Myla.

Copy, print or download the material on this site for the purpose of sending to individual parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

Please note content on this website includes images of models wearing lingerie.