You may cancel the contract between you and Myla without giving any reason 14 days from the date on which you physically receive the goods or on which our carrier indicates you physically receive the goods.
If you cancel within this time you will be refunded any payments made for products in full. You will also be refunded the cost of delivery EXCEPT for any supplementary costs, where you selected a delivery method or delivery time outside our standard delivery.
To notify us of your cancellation, Download your cancellation form
Alternatively, please write to us at firstname.lastname@example.org providing your name, address, telephone number and email address, so that we may accurately, and promptly, process your cancellation. In either case, we will send you a cancellation acknowledgement.
You will be required to return your order to Myla, without delay, and in any event no later than 14 days from the day on which you tell us that you would like to cancel the contract, any products sent to you under any contract you have cancelled.
Please send the products to;
Courtaulds Distribution Centre,
You will be responsible for paying the direct cost of returning the goods to us. We do not reimburse this cost. Please ensure that you use a traceable way to return the goods to us, such as Royal Mail Signed For. Please ensure you retain evidence of having sent the goods to us. The products must be in perfect condition, unused and in their original packaging. We reserve the right to deduct from the reimbursement an appropriate sum if the goods have lost value due to unnecessary handling (including without limitation wearing of the item beyond trying it on) by you.
We will make the reimbursement without undue delay and no later than:
(i) 14 days after the day we receive back the goods supplied; or
(ii) (if earlier) 14 days after the day you provided evidence that you have returned the goods.
IMPORTANT: we may withhold your reimbursement until we receive the goods back from you, or you have provided us with evidence that you have sent the goods back to us (whichever is the earlier).