PRIVACY POLICY



Our Commitment to Your Privacy View icon

Myla values its customers and respects their privacy. We collect customer information in an effort to provide you the services you request, to improve your shopping experience and to communicate with you about our products, services, competitions and promotions.
We do not sell or rent your personal information to third parties. As described in this policy, we may combine this information with data that is publicly available and data that we receive from other reputable sources. These reputable sources include affiliated businesses, for example, Myla stores.
This policy describes the personal information we collect about you, why we collect it, how we use it and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use your information.

Send us an email at Services@myla.com.

Call us at +44 (0)844 8736 111

Write to us at: Myla, Floors 2-4, 16 Albemarle Street, London, W1S 4HW

Information We Collect View icon

We may collect information (including your name, postal addresses, billing address, telephone number, email address and, when necessary, credit card information) when you:

- Place an order from our website
- Make a purchase at one of our Myla Retail Stores
- Return an item or make an exchange
- Inquire about our services
- Receive a gift package
- Subscribe to Myla email communications
- Enter a competition or prize draw
- Are referred to us through a marketing promotion
- Participate in a marketing survey, promotion, or event

We maintain the data that you provide us, along with a record of your purchases, in a secure database. We also gather information about how visitors navigate through our website by using click stream data gathered with "cookies" and/or online tools such as "pixel tags". As is standard with most modern websites, each time you visit www.myla.com we collect the date and time you access our website, the Internet domain from which you access our website, the website you visited immediately prior to visiting our website, a record of the pages you've visited on our website) and general information about your system including Operating System, browser type and version, browser settings connection speed, and screen resolution.
For more information regarding this, please visit our Cookie Policy Page

We also maintain a record of your product interests and the purchases you make with us online or by phone, but we never store credit card or other payment details.

Using Information We Collect View icon

We always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. In order to do this, we collect information that allows us to:
- Process and track your order
- Provide the services you request
- Contact you about the status of an order
- Send you promotional mailings
- Send you Myla email communications
- Identify your product and service preferences
- Customize our communications to you
- Provide information concerning products you have purchased
- Improve our merchandise selection and customer service

How We Use Email View icon

When you provide us your email address, we may send you emails necessary to process your order, respond to a request, provide customer service, or send you important service updates. For example, after you place an order at www.myla.com, you will receive an email confirmation and, in most cases, an email with package tracking information.If you also give us permission to contact you for promotional purposes, we promise to only send you information about products , services or events that we think are relevant to you. If for any reason you do not want to receive promotional (i.e. not order-related) emails that notify you of new product arrivals, exclusive offers, upcoming events, store openings and more, simply click the unsubscribe link provided at the bottom of every email we send.

Recipients of our Email View icon

Gift Cards will receive an email notifying them of the gift and instructing them how to redeem it.If you choose to use our Email a Friend service we promise never to store your friend's personal details. And in future we will only contact them if they give us permission to do so.

Information We Share with Others and Your Privacy Rights View icon

If you shop at one of our affiliated businesses, including without limitation, Myla stores, we may share information about you with that affiliate to improve your shopping experience. Each of our affiliates has a privacy policy that is consistent with our own.We also contract with service providers to maintain and manage our customer information, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for marketing purposes other than to contact you to perform marketing activities on behalf of Myla where you have consented to receive such communications and for other marketing activities consistent with your prior consent, or from sharing this information with anyone other than Myla. We do not authorize any of these service providers to make any other use of your information. In addition, when we partner with another company to offer or provide products, services, competitions or promotions, we may compare our customer list with theirs to identify our common customers. Myla, its affiliates and its marketing partners may use that information to fulfill our respective obligations to you and for future promotional activities.When we offer competitions and promotions, with or without a marketing partner, you may be required to provide certain personal information in order to participate. In these cases, we will give you the choice not to receive promotional email messages or other communications from us regarding our products, services, competitions, and promotions. In this case, however, Myla, or one of its affiliates may still need to contact you, for example, to notify winners and to fulfill promotional obligations.In the unlikely event of a sale of some or all of our business, Myla will disclose your personal information to a purchaser that agrees to abide by the terms and conditions of this privacy policy.Myla reserves the right to disclose information about you as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of Myla, its affiliates, and others.

Updating or Reviewing Your Information View icon

You can review, change or delete certain personal information related to your use of our online sites (e.g., name, addresses, credit card numbers, and contact information). To access your information online, simply click My Account at the top of any page, sign in when prompted and you'll be able to edit any of your personal information.To protect your privacy, we will need to validate your identity before you update or review your information.To shop at www.myla.com you need to have cookies enabled on your browser. The most common browser used today is Internet Explorer. To turn cookies on in Internet Explorer, please perform the following actions:• Select the 'Tools' option in the browser window• Select the 'Internet options' menu• Select the 'Privacy' tab, and set the level to 'medium-high'You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order to enable you to purchase from our site. Nor will we be able to recognize you as a registered user, which allows you to access your account information.

Your Choices About Receiving Promotional Communications View icon

We want to communicate with you only if you want to hear from us and give us permission to do so. If you would like to have your name and address removed from receiving promotional mailers, you can contact Myla Customer Care in any of three ways:We will add your name and address to our "Do Not Contact" list and ensure that we honor your request. Please note that any requests to update your personal information by postal mail or phone, may take up to ten days to process. If, due to human error, you continue to receive unwanted communications, please contact us again and we will make every effort to correct the situation.If for any reason you do not want to receive promotional (i.e. not order-related) emails that notify you of new product arrivals, exclusive offers, upcoming events, store openings and more, simply click the unsubscribe link provided at the bottom of every email we send.

Cookies and Pixel Tags View icon

A cookie is a small data file that websites often store on your computer's hard drive when you visit their sites. A cookie may contain information, such as a unique user ID that websites use to track the pages you've visited on their site. We use cookies but do not store personally identifiable information in your cookie. We use cookies in order to improve your shopping experience. For example, we use cookies to:
- Remember what items are in your Shopping Bag
- Recognize you when you return to our website
- Study how our visitors navigate through our website and which products they request in site searches to help improve the online experience
- Keep track of your order as you shop on our website
- Process your order on our websiteTo shop at www.myla.com you need to have cookies enabled on your browser. The most common browser used today is Internet Explorer. To turn cookies on in Internet Explorer, please perform the following actions; Select the 'Tools' option in the browser window > Select the 'Internet options' menuSelect the 'Privacy' tab, and set the level to 'medium-high' Through our use of cookies, we may also track and maintain the identity of the website you visited immediately prior to visiting our website. We do not otherwise track any information about your use of other websites.You can refuse cookies by turning them off in your browser. If you set your browser to refuse cookies we cannot process your order on our website and will not recognize you as a registered user, which allows you to access your account information.

Security View icon

Protecting your personal information is important to us. We use Secure Sockets Layer (SSL) technology to protect your online order information as it is transmitted over the Internet.Some versions of browsers and some firewalls don't permit communication through secure servers like the ones we use to process orders at www.myla.com.To check the security of your connection, look at the lower right-hand corner (IE and Firefox) of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. You can also double-check by looking at the "Address" line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."If your browser or firewall doesn't support SSL, you will not be able to connect to the server, which means you won't be able to mistakenly place an order through an unsecured connection. If your browser does not support SSL, you may get an upgrade from the browser manufacturer's website. If you cannot access the secure server for any reason, please call +44 (0)844 8736 111 to place an order.Identity thieves sometimes send fraudulent email messages to trick customers into divulging personal or financial information (a practice known as "phishing"). Many of these emails feature company logos and language. Some of these emails even go as far as showing exact copies of company website pages. These emails and websites attempt to trick people into providing personal information such as: log-on IDs, passwords, credit card numbers, bank account information, Social Security Numbers, and other sensitive information. MYLA DOES NOT REQUEST PERSONAL INFORMATION FROM CUSTOMERS VIA EMAIL. PLEASE NOTE THAT EMAIL IS NOT ENCRYPTED AND IS NOT CONSIDERED A SECURE MEANS OF TRANSMITTING PERSONAL INFORMATION. If you have received or entered personal information in response to a suspicious email, pop-up or phony website claiming to be affiliated with Myla or its affiliates, please call us at +44 (0)844 8736 111 immediately.We use the latest technology to ensure that all your personal and payment details remain completely confidential. However, if you are still unsure about paying online, please call us at +44 (0)844 8736 111.

Links to Other Sites View icon

Occasionally we provide links on our website to other sites we think you will enjoy. These sites operate independently of Myla and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit. Myla is not responsible for the content or practices of any linked websites which are provided solely for the convenience and information of our visitors.

Privacy of Children on Our Web Site View icon

Myla is concerned about the safety of children when they use the Internet and will never knowingly request personally identifiable information from anyone under the age of 13.