Our Commitment to Your Privacy
Myla values its customers and respects their privacy. We collect customer information in an effort to provide you the services you request, to improve your shopping experience and to communicate with you about our products, services, competitions and promotions.
We do not sell or rent your personal information to third parties. As described in this policy, we may combine this information with data that is publicly available and data that we receive from other reputable sources. These reputable sources include affiliated businesses, for example, Myla stores.
This policy describes the personal information we collect about you, why we collect it, how we use it and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use your information.
Send us an email at Services@myla.com.
Call us at +44 (0)844 8736 111
Write to us at: Myla, Floors 2-4, 16 Albemarle Street, London, W1S 4HW
Information We Collect
We may collect information (including your name, postal addresses, billing address, telephone number, email address and, when necessary, credit card information) when you:
- Place an order from our website
- Make a purchase at one of our Myla Retail Stores
- Return an item or make an exchange
- Inquire about our services
- Receive a gift package
- Subscribe to Myla email communications
- Enter a competition or prize draw
- Are referred to us through a marketing promotion
- Participate in a marketing survey, promotion, or event
We maintain the data that you provide us, along with a record of your purchases, in a secure database. We also gather information about how visitors navigate through our website by using click stream data gathered with "cookies" and/or online tools such as "pixel tags". As is standard with most modern websites, each time you visit www.myla.com we collect the date and time you access our website, the Internet domain from which you access our website, the website you visited immediately prior to visiting our website, a record of the pages you've visited on our website) and general information about your system including Operating System, browser type and version, browser settings connection speed, and screen resolution.
We also maintain a record of your product interests and the purchases you make with us online or by phone, but we never store credit card or other payment details.
Using Information We Collect
We always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. In order to do this, we collect information that allows us to:
- Process and track your order
- Provide the services you request
- Contact you about the status of an order
- Send you promotional mailings
- Send you Myla email communications
- Identify your product and service preferences
- Customize our communications to you
- Provide information concerning products you have purchased
- Improve our merchandise selection and customer service
How We Use Email
When you provide us your email address, we may send you emails necessary to process your order, respond to a request, provide customer service, or send you important service updates. For example, after you place an order at www.myla.com, you will receive an email confirmation and, in most cases, an email with package tracking information.If you also give us permission to contact you for promotional purposes, we promise to only send you information about products , services or events that we think are relevant to you. If for any reason you do not want to receive promotional (i.e. not order-related) emails that notify you of new product arrivals, exclusive offers, upcoming events, store openings and more, simply click the unsubscribe link provided at the bottom of every email we send.
Recipients of our Email
Gift Cards will receive an email notifying them of the gift and instructing them how to redeem it.If you choose to use our Email a Friend service we promise never to store your friend's personal details. And in future we will only contact them if they give us permission to do so.
Information We Share with Others and Your Privacy Rights
Updating or Reviewing Your Information
Your Choices About Receiving Promotional Communications
We want to communicate with you only if you want to hear from us and give us permission to do so. If you would like to have your name and address removed from receiving promotional mailers, you can contact Myla Customer Care in any of three ways:We will add your name and address to our "Do Not Contact" list and ensure that we honor your request. Please note that any requests to update your personal information by postal mail or phone, may take up to ten days to process. If, due to human error, you continue to receive unwanted communications, please contact us again and we will make every effort to correct the situation.If for any reason you do not want to receive promotional (i.e. not order-related) emails that notify you of new product arrivals, exclusive offers, upcoming events, store openings and more, simply click the unsubscribe link provided at the bottom of every email we send.
Cookies and Pixel Tags
- Remember what items are in your Shopping Bag
- Recognize you when you return to our website
- Study how our visitors navigate through our website and which products they request in site searches to help improve the online experience
- Keep track of your order as you shop on our website
Protecting your personal information is important to us. We use Secure Sockets Layer (SSL) technology to protect your online order information as it is transmitted over the Internet.Some versions of browsers and some firewalls don't permit communication through secure servers like the ones we use to process orders at www.myla.com.To check the security of your connection, look at the lower right-hand corner (IE and Firefox) of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. You can also double-check by looking at the "Address" line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."If your browser or firewall doesn't support SSL, you will not be able to connect to the server, which means you won't be able to mistakenly place an order through an unsecured connection. If your browser does not support SSL, you may get an upgrade from the browser manufacturer's website. If you cannot access the secure server for any reason, please call +44 (0)844 8736 111 to place an order.Identity thieves sometimes send fraudulent email messages to trick customers into divulging personal or financial information (a practice known as "phishing"). Many of these emails feature company logos and language. Some of these emails even go as far as showing exact copies of company website pages. These emails and websites attempt to trick people into providing personal information such as: log-on IDs, passwords, credit card numbers, bank account information, Social Security Numbers, and other sensitive information. MYLA DOES NOT REQUEST PERSONAL INFORMATION FROM CUSTOMERS VIA EMAIL. PLEASE NOTE THAT EMAIL IS NOT ENCRYPTED AND IS NOT CONSIDERED A SECURE MEANS OF TRANSMITTING PERSONAL INFORMATION. If you have received or entered personal information in response to a suspicious email, pop-up or phony website claiming to be affiliated with Myla or its affiliates, please call us at +44 (0)844 8736 111 immediately.We use the latest technology to ensure that all your personal and payment details remain completely confidential. However, if you are still unsure about paying online, please call us at +44 (0)844 8736 111.
Links to Other Sites
Occasionally we provide links on our website to other sites we think you will enjoy. These sites operate independently of Myla and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit. Myla is not responsible for the content or practices of any linked websites which are provided solely for the convenience and information of our visitors.
Privacy of Children on Our Web Site
Myla is concerned about the safety of children when they use the Internet and will never knowingly request personally identifiable information from anyone under the age of 13.